题目内容
To: "The Shoe People" ＜ inquiries@shoepeople. com ＞
From: "John Trimbald" ＜jtconstruction@img. com＞
Subject: Customer Complaint
To Whom It May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you.
John Trimbald
Foreman, JT Construction
To: "John Trimbald" ＜jtconstruction@img. com＞
From: "The Shoe People" ＜ inquiries@ shoepeople. com＞
Subject: RE: Customer Complaint
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
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What programs will TechnoHome staff most likely take？
What is the purpose of the note to Jessica？
Note
Dear Jessica,
I have a piece of good news to tell you. I bought a book last week It is called How to Study. It is written by Gail Brown. I have read the author's work before and this work I think is as excellent as his previous. I read it this week, and I found it very helpful. It gives many examples on how to study efficiently. It also introduces several new ways of studying. I thought I get much enlightenment through reading this book on studying well. So I enclose the advertisement of the series of the books to you and I hope that you will be interested in them. If you like How to Study and want to read it please call meat 3287690 or e-mail me to Iiluxi@453. com I will bring the book to school and lend it to you.
Your sincerely,
Linna
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MATH ESSENTIALS, 2 ed.
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How many books are listed in the advertisement？
TPI Corporate training programs
BUSINESS SKILLS TRAINING
Leadership Skills for Senior Managers-3 days $ 900
Further details available on request.
Presentation Skills—1 day
Includes: confidence building, using your voice, body language, $ 400
active listening, dealing with questions, etc.
Effective Meetings—1. 5 hours
Includes: how to prepare for meetings, how to behave in meetings $ 160
how to lead meetings, etc.
Creating Lasting Relationships—1. 5 hours $ 160
Further details available on request.
COMPUTER SK1LI. S TRAINING—all 3 hours
Word processing $ 85
Databases $ 90
Spreadsheets $ 85
Notes
All prices are per participant
Maximum group size = 18
Minimum group size = 8
10% discount for groups of over 10 people
All computer training courses take place at our offices
Dear Ms. Norman,
I am writing to inquire about your corporate training programs. I am the new Training Coordinator at TechnoHome in Washington, D. C., and I am now assessing our employees training needs for the next quarter. We hope to improve our efficiency by better training our staff. For training, staff will be divided into groups of at least twelve employees.
My initial assessment suggests that our employees need better computer skills. Many of our employees need to be better trained to use spreadsheet and word processing software. I read in a recent edition of Corporate Training Weekly that your company specializes in computer skills training, so we are particularly interested in working with you on this.
As well as computer training, our employees would benefit from training in presentation skills, relationship building and meetings skills. Could you let me know if you offer courses in these areas？ Finally, please note that we need all the training courses to take place at our offices in downtown Washington, D. C. I hope this wont be a problem for you.
I look forward to receiving more information about your programs.
Sincerely,
Sarah Lamy
According to the letter, why did Ms. Lamy choose to contact Ms. Norman？
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