题目内容
?Your company bas received a lot of complaints about its telephone service. You looked into the problem and made the following notes:
?Phone left to ring too long before being answered.
?Calls answered impolitely, e.g. just "Hello".
?Transferring calls automatically to a colleague — often the colleague doesn't know about the transfer, or how long it will be for.
?Taking messages — some employees not writing detailed messages down (date, time, caller's name and number),
?The Office Manager has asked you to write a report to all staff on recommended telephone procedures.
?Write the report in about 120 - 140 words, explaining how stall' should use the phones. Use the information in your notes above.
?Write on your Answer Sheet.
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