No matter the technology,many guests still will come to （）to check out.
A. cashier
B. lobby
C. businesscenter
D. the front desk
查看答案
When checking out the guest, there are several basic steps the receptionist should follow（）
A. The receptionist should greet the guest.
B. Print bill to confirm consumption and payment method.
C. The receptionist should ask the guest’s accommodation experience.
D. Confirm items in safe deposit box and check room consumption with guest.
A guests’ last impression is just as important as their first.
A. 对
B. 错
Knowingthat the guest want to check out, the receptionist should make clear the room number.
A. 对
B. 错
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