针对客户对基金销售机构的投诉，基金销售机构应该采取的态度错误的是()
A. 从客户投诉中发现经营上的缺陷，改善和提高服务水平
B. 妥善处理投诉是再次赢得客户、建立和巩固企业形象的最好时机
C. 准确记录客户投诉的内容，只对自身有利的客户投诉保留完整记录并存档
D. 根据投资者的合理意见改进工作，完善内控制度，如有需要应立即向所在机构报告
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Why did Mr. Gray send an e-mail to the store？
A. To place an additional order
B. To notify the store of incorrect shipment
C. To pay for the purchase
D. To ask for a full refund
What is NOT suggested about Miles Gray？
A. He has used the Office Friend store more than once.
B. He is currently working at a law firm.
C. He was offered a free delivery as he is a frequent shopper.
D. He paid for his purchase by credit card.
What is indicated about Mr. Wright？
A. He is one of the trainers.
B. He spoke with a weather forecaster in Sydney.
C. He works at the Skyview Hotel.
D. He is helping to organize the training.
Until recently experts believed that environment, not genetics, largely determines human personality. A new study, however, has shown that there is more similarity in personality between identical twins raised together than between non-identical twins raised together. The study concluded that genetics, therefore, does play an important role in determining personality. Which of the following, if found to be true, would cast the most doubt on the studys conclusion？
A. Identical twins raised separately in different adoptive families are usually more similar in personality than are nonidentical twins raised separately in different adoptive families.
B. No matter how twins behave, parents treat identical twins in ways that tend to elicit similar personality traits but do not treat nonidentical twins in such ways.
C. Parents of both identical and nonidentical twins have long claimed that their children, from early infanthood, had definite and well-established personality traits.
D. Birth parents and their identical twin children tend to become more similar to each other in personality over time, but adoptive parents and their identical twin children do not.
E. Neither identical nor nonidentical twins are likely to display drastic changes in their individual personalities as they grow up.
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