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配电系统电流互感器二次测额定电压一般都是（）A
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某施工企业承揽拆除旧体育馆工程，作业过程中，体育馆屋顶突然坍塌，压死2人，重伤11人，根据《生产安全事故报告和调查处理条例》，该事故属于()。
下列属于证券业从业人员诚信信息记录中奖励信息的有（）。 Ⅰ.受到中国证监会、中国证券业协会表彰、奖励的情况 Ⅱ.受到上海、深圳证券交易所表彰、奖励的情况 Ⅲ.受到地方证券业协会表彰、奖励的情况 Ⅳ.受到所在机构及其他有关部门和组织表彰、奖励的情况
金融市场的反映功能主要表现在()。 Ⅰ.金融市场使人们可以了解世界经济发展变化的情况 Ⅱ.人们可以随时通过这个有形的市场了解到各种证券的交易行情 Ⅲ.通过金融市场能了解企业的发展形态 Ⅳ.金融市场交易直接和间接地反映国家货币供应量的变动
The new management team introduced a new reward scheme for the hotel managers in an attempt to motivate managers to improve the revenue and profitability of the chain. The salary package devised for each manager comprised:
– A relatively low fixed salary
– A bonus payment based on high room occupancy rate. The occupancy rate is the percentage of usable hotel beds filled every night. Managers who achieved more than 90% occupancy rate receive a significant bonus. This target is aimed at keeping the hotel full.
– A smaller bonus payment based on the net profit margin achieved by the hotel. This is aimed at improving the profitability of the hotel.
However, despite these incentives the overall performance of the company is still declining. Managers are generally achieving a high occupancy rate but are largely failing to deliver higher net margins. It is also clear that some managers have achieved a high occupancy rate by declaring that some bedrooms were unfit for use or were being used as seminar rooms.
Also, the pursuit of high occupancy and high net profit appears to be affecting the perceived image of the hotel chain.
Once regarded as a mid-market hotel chain, the chain now seems to be perceived as a budget buy. A large percentage of bookings are received through the Internet broker lastsecondhotels.com and their view of the chain is given below, together with some visitor quotes from their web site.
Comments
‘Great last minute bargain … very easy to get rooms at half the advertised rate’
‘Full of school children on a trip … will not be using this chain again’
‘No Internet connections in the rooms or public areas, very disappointing’
‘The bath was cracked and the windows were dirty. Cheap, but badly in need of a clean’
‘Receptionists were very off-hand and unable to help. Did not seem to know much about the area surrounding the hotel’
‘The staff were surly and uncommunicative. Much worse than last time we visited it. It used to be such a lovely hotel’
‘Cheap, but don’t eat there. The price for breakfast was extortionate’
‘Cheap and cheerful but don’t pay the full rate! Always lots of cheap beds available’
‘Food was expensive and dull. The serving staff were uncommunicative, the cutlery was dirty and damaged. Staff were more interested in talking to each other than to the customers’
‘Restaurant food was very expensive and of poor quality. The two nights I stayed there I was the only customer in the restaurant’
Lastsecondhotels.com says: ‘Value for money hotels with rooms always available. Perfect for those last minute breaks’
Required:
(a) Analyse the unanticipated consequences of the management reward scheme at Elegant Hotels. (15 marks)
(b) The DMAIC methodology of Six Sigma includes five steps: Define, Measure, Analyse, Improve and Control.
Evaluate the potential benefits of using the DMAIC methodology at Elegant Hotels. (10 marks)
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