题目内容
听力原文：M: Sally, are you going home for the holidays？
W: Yes. I've booked a flight for tomorrow afternoon and I can't wait.
M: That sounds great.
W: What about you？ Are you going home, too？
M: I haven't made up my mind yet. I'm thinking...
W: Haven't made up your mind？ Oh, you're not going to get a flight out of here. I guess all the seats have been reserved by now. It's a holiday season, after all. Most people are traveling.
M: Well, it's not such a big deal for me. My family is only a hundred and fifty miles from here. I usually take a train.
W: You don't sound very excited about it.
M: Well, we are not really a very close-knit family. I have two brothers and a sister. They spread out all over the place. One lives on the West Coast and one lives on the East Coast. My sister lives abroad.
W: Oh, vow! Where is she living？
M: In Paris.
W: What does she do there？
M: She teaches English in a university. It is kind of strange, but we seldom get together as a family since we earned our own livings.
W: Well, I try to get home as much as possible. We're a big family—there are six of us children—so it is always a lot of fun.
M: Six kids？
W: Yeah. And we're all really close. Most of us are married, so it makes a very crowded house over the holidays.
M: I can imagine.
W: Of course, there are too many people to cook dinner for. It is a real headache for my parents. So we usually end up eating outside. It is pretty crazy.
M: Well, at my house, my mother loves to cook. So when all of us get home—which isn't that often—she always cooks big home-made meals. We have left-overs for days.
How is the woman going home？
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Sharon's boss thinks that some customers ______.
听力原文：A: Come in Sharon and take a seat.
B: Thanks.
A: So, where do we start？ Should we begin with a look at last year and then go on from there？
B: Fine
A: So, how do you feel you've done in your first full year with the company？
B: Overall, I think I've done quite well. I feel quite confident now about what I do.
A: And are you happy with your duties？
B: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and I don't mind answering the phone and preparing invoices. Sometimes it's a bit boring typing long price lists, but then everyone has to do it.
A: That's true Does anything make your job difficult？
B: The computer. To begin with, I was slow because I didn't know the program, but now I get annoyed when the computer just stops working for no reason. I often sit looking at the monitor for minutes, not sure whether it is still working or not. I think the network is too old for our software and we need some new machines.
A: But apart from the computer, is there anything else you would like to change？
B: Erm, let me see. rd like the authority to issue credit notes without having to ask you first. You're often away on business and sometimes customers ring up with a complaint. And if we can't contact you, then we can't deal with the complaint properly. It's a bit embarrassing at times.
A: Yes, but some of our customers always find something wrong and try and get a credit note with every order. You can't believe everything they say, you know. What about your objectives for the future？
B: Well, I need to get to know the customers a bit better and maybe try to make fewer mistakes. But I think the most important thing is to increase my product knowledge, so I don't get embarrassed when customers make enquiries.
A: Don't worry, you'll learn all that in time. What I'd like to ask you about now is...
Your will hear a conversation between a head of department and an empleyee.
For each questions 23--30, mark one letter (A, B or C) for the correct answer.
After you have listened once, replay the recording.
The biggest problem with the computer is that ______.
Which chart is correct？S—the Smith's, B—he Brown's, G—he Green's
听力原文：A: Hello. North Seas Shipping. Can I help you？
B: Hello Could I speak to Amanada Collins, please？.
A: One moment please, I'll just try her office. Hello. I'm afraid she's in a meeting. Can I take a message？
B: It's OK. I'll try again this afternoon.
For questions 1--8 you will hear 8 short recordings.
For each question, mark one letter (A, B or C) for the correct answer.
What happens to the phone call？
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