听力原文：Woman: It's no good just standing there saying you're sorry, because that isn't going to give me the photographs you've lost, is it？ And I took them on a once-in-a- lifetime holiday, so it's impossible to replace them. It didn't cross my mind for an instant that you could lose a roll of film, just like that. To be frank, I think it's an insult just to offer me a new roll in its place. I would expect at the very least to be offered a refund and compensation for the loss and inconvenience, even if it isn't your normal policy.
You hear a woman in a shop talking about some lost photographs. What does she think the shop should give her？

A. some money
B. a replacement film
C. an apology