题目内容

Questions 36-40
Complete the notes below.
Write NO MORE THAN THREE WORDS for each answer.
Suggestions for Developing a Portfolio
Get some artwork printed in magazines by entering 【36】
Also you can 【37-1】 and 【37-2】 mock up book pages.
Make an effort to use a variety of artistic 【38】
Aim for recognition by dividing work into distinct 【39】
Possibly use 【40】
【36】

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Questions 17-20
Look at the map of the Sports Complex below.
Label the buildings on the map of the Sports Complex.
Choose your answers from the box below and write them against Questions 17-20.
Arts Studio Football Pitch Tennis Courts Dance Studio
Fitness Room Reception Squash Courts
【17】

客户满意度高不一定表明客户的忠诚度高。()

客户满意=实际感知效果-期望值。如果可感知效果低于期望值，客户就不会满意。()

按照80/20法则对客户进行分类管理和服务，企业可以把无限的资源集中到为最有价值的客户服务上，剔除不能为企业创造利润的无效客户。()