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From: Customer Service
Date: April 10, 20-- 02:11:58 P.M.
Subject: Quickstar Battery Recall
Dear Mr. Banks:
Thank you for your e-mail, and for participating in the Quickstar recall of certain batteries built with Reffex cells. Your replacement battery has been shipped and you can expect to receive your new battery within 7 to 10 business days. You may continue to use your notebook computer safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power your system until your replacement battery is received.
With your replacement battery, Quickstar will also provide a means for you to return the affected batteries for proper disposal. If you have additional questions not covered on the recall Web site, or cannot access the Web site, please call Quickstar toll-free at 1-888-751-0011, Monday through Friday, 8:00 a.m. to 6:00 p.m. PST.
You also can write to the company at Quickstar, Attn:
Battery Recall
167000 Elm Parkway
Los Angeles, CA 90088
We apologize for the inconvenience caused by this issue. Shipment of quality products always has been and continues to be our foremost concern. As always, if you have questions or concerns about this or any other subject, please feel free to contact us.
Sincerely,
Harold Rivers,
Director
Customer Service Department
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•Read the information about the communication of information in business.
•Choose the correct word to fill each gap from A, B or C.
•For each question (29-40) mark one letter A, B or C on your Answer Sheet.
A number of business people still believe that information is power and constantly question how (29) people need to know. As a result, they tell employees (30) as much as they think is essential (31) them to do particular jobs. Furthermore, (32) business people have been taught (33) to communicate effectively and (34) they communicate very badly at all levels.
Recent research shows that (35) most serious problems experienced by modern business are communication (36) Research has also shown that there is a clear link (37) good communication in a business and the motivation of the employees.
Newsletters and notices are not (38) It is the attitude and behavior. of business managers which (39) all the difference. Unfortunately, at present, a lot of employees do not believe all the information they receive from their managers (40) they feel that the managers themselves are out of touch with their staff.
(29)
From: Margo Ramsey
Date: April 9, 20- 09:02:08 A.M.
Subject: Laptop Battery Problem
ATTENTION!
IF YOU USE A QUICKSTAR LAPTOP, YOU NEED TO READ THIS!
Quickstar has issued a recall of several Reffex batteries in the Quickstar 2000 series of laptops. These are the laptops Troglodyne issues to those who need laptops.
The batteries are faulty. They are dangerous. They need to be removed from your laptop at once if the serial numbers match one of these serial numbers:
FT777631W FT757764T FT757760G FT709957G
You must open the battery compartment door on the bottom of your laptop to check the battery's serial number.
IF THE SERIAL NUMBER MATCHES ONE OF THOSE LISTED ABOVE, TAKE IT OUT OF YOUR LAPTOP.
E-mail Margo Ramsey with your employee name and ID number and the serial number of your laptop. She will send you the link to the Quickstar site that will provide instructions on exchanging the bad battery for a good one.
If the serial number does not match those listed above, then there is no problem.
Thank you.
Margo Ramsey
IT Manager
Troglodyne, Inc.
What is learned about Troglodyne, Inc.？
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Shanghai Cafe
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www.shangahicafe.com
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What is true about the Shanghai Cafe？
•For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet, for the answer you choose.
Business and Social Responsibility
Today more and more people believe that business should play an active role in improving society and solving social problems. For example, we expect that businesses will take care not to pollute the air we breathe or the water we drink. We also expect them to offer fair wages and employee benefits and to provide a satisfactory product or service at a reasonable price. Many companies recognize this and have stated publicly that they will act as a good citizen. They support local arts, build parks, raise funds for charities, and try to put back some of their profits into the community that has made their success possible.
A good reason for businesses to be socially responsible is that society gives business organizations the right to exist. A social setting or environment, with its laws, customs, and other social and cultural norms, allows businesses to form. and function. It is only right for businesses to participate in making the community in which they operate a better place.
To be socially responsible also benefits businesses. In many cases, a company will make greater profits in the long run if it considers benefits to society. Customers actually vote for products and companies when they make a purchase. If a product is of good quality and priced fairly, they will probably buy it more than once. But when customers find out that a manufacturer produces only inferior or shoddy products that cheat them out of their money, they may become so angry that they will never purchase another of their products. Consumers may also shun firms that pollute the environment or engage in unethical practices by not buying their products. When enough people believe a business no longer serves society's best interests, they may pressure the firm into its doom by boycotting its goods or services, influencing officials against it, condemning it in the media, or patronizing other firms.
A business whose goal is to maximize profits is not likely to act out of a sense of social responsibility although its activity will probably be legal. Only businesses that are concerned about society as well as about maintaining profitability are likely to invest voluntarily in socially responsible activities. For example, the former president of Pizza Hut, Orr Gunther, implemented a program called "Book-it." This program rewarded children with a free pizza for reading a certain number of books. Such a business may win the trust and respect of its customers andin the long run increase profits.
To be successful, a business must determine what customers and society want or expect in terms of social responsibility. Although .social responsibility may seem an abstract idea, managers consider it on a daily basis as they deal with real issues. A business must monitor changes and needs in society in order to behave in a .socially responsible way.
The passage mainly focuses on ______.
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