Conversation 24. About the scratch on the product, the shop assistant thinks that___________.
A. the customer made it himself.
B. there was definitely not one then.
C. the customer should have checked.
D. the customer was making trouble.
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5. The customer was ______ when told he might not have worn the headphones properly.
A. annoyed
B. surprised
C. indifferent
D. worried
6. How many complaints did the customer make about the product altogether?
A. Five.
B. Four.
C. Three.
D. Two.
7. The shop could exchange the product if the customer
A. makes no more complaints.
B. can provide the receipt.
C. is still unhappy with it.
D. brings it back within a week.
Conversation 38. Joe Smith telephoned Victoria for_______.
A. the menu.
B. the place.
C. the reception.
D. the campaign.
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