服务人员直接参与服务过程，但他们对服务质量没有影响。
查看答案
服务利润链模型指出员工满意（忠诚）、顾客满意（忠诚）和企业利润之间存在一定的逻辑关系。
A. 对
B. 错
When did the conversation possibly take place?
A. Before a lecture.
B. After a lecture.
C. Before a performance.
D. After a performance.
What is Kathy studying?
A. Kunqu opera
B. Painting
C. Music
Dance
According to the conversation, why is Kunqu opera called “the mother of traditional Chinese opera”?
A. Its rhythm is the most basic of Chinese opera.
B. It best presents traditional Chinese culture and art.
C. Many other types of Chinese opera have developed from it.
D. It has the longest history as a traditional art from.
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