题目内容

Asking for and following directions 问路指路 Answer 回答

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Rescheduling meetings 重订约会 Bring forward 约会提前

Order a meal 预订膳食 Check out of a hotel结账离店

Complaining 投诉索赔 Dealing with complaints 处理投诉

Giving instructions 讲授 Defining things 明确限定