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管理者在他们的工作中要不断地在信息型、决策型和人际型角色间转变。()

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管理的古典理论出现在18世纪早期。()

Empathy—the ability to appreciate that a stranger struggling with a suitcase not only finds his situation(1)___ but also needs help which, (2)_ you are not incapable yourself, you can and do(3)__—is key to Simon Baron-Cohens thesis in "Zero Degrees of Empathy". He reckons that only those who can empathise with their fellow man and who(4)_ act in a considerate way can hope to be without malice. Cruelty(5)_ failing to empathise with others,(6)_ through being inconsiderate or through wilfully ignoring their pain. Some people lack empathy(7), others switch it off when they are tired, stressed or(8)—telling a child not to bother you because you are working,(9)_—and experience regret for their harsh words when their empathy(10)_. Those whose minds(11)_ consider their fellow traveller are not bad but(12)__, Mr. Baron-Cohen argues. For some, there is a genetic (13)_ for why crucial parts of their brains seem disengaged while other people suffer. For others, activity in those brain areas has been subdued by some awful(14)_ in childhood. The author champions his own parents for instilling in him(15)_ he calls an "internal pot of gold"—a measure of self-reliance and self-confidence which he thinks is(16)_ for developing empathy. Children learn to consider the thoughts of other people(17)_ the minds of those who (18)_ them are safe places to enter. A child whose mother wishes he(19)_ exist will not want to carefully consider the thought, and will fail to develop empathy(20)___.
(1)

A. embarrassing
B. bewildering
C. rewarding
D. challenging

全面质量管理集中在如何管理整个组织以向顾客提供更高质量的产品。()

BCG矩阵是一种战略工具，它基于公司市场份额和预期增长率来指导资源分配决策。()