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Directions: Complete the following dialogues, using the words and phrases in brackets. Make changes or additions where necessary.A: Why will oil cease to be the No. 1 problem of our time?B: The dawn of a new energy era is just _________. Oil prices are _______because solar power is becoming cheaper. Besides, improvements in energy _______, while helping to create a clean ________, are reducing waste and the demand for oil. (go down, environment, around the corner, efficiency)

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Directions: Complete the following dialogues, using the words and phrases in brackets. Make changes or additions where necessary.A: Why isn't it easy to solve the water problem?B: Because water is far ________than energy. No other ___________can _______water, so it is impossible to find an __________it. Besides, water demand is rising, but water supply is fluctuating as a result of climate change. (resource, complicated, alternative, replace)

Directions: Complete the following dialogues, using the words and phrases in brackets. Make changes or additions where necessary.A: Why is it important for us to conserve water?B: Water is going to be the most contentious ______of the 21st century. It will trigger geopolitical ______. That's why water ________is not only _________our economy but also a task of _______importance. (conservation, in the interest of, conflict, strategic, resource)

表现为瞳孔放大,面颊泛红,搓手,轻松地跳跃是属于( )

A. 焦虑型表情
B. 高傲型表情
C. 兴奋型表情
D. 厌烦型表情

( )是服务人员拉近与客户距离的最好方法。

A. 察言
B. 观色
C. 复述
D. 倾听

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