The confidence of empowered employees comes form ______.
A. supervision
B. training
C. management support
D. both B and C
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TheConciergeisusuallylocatednearthemainentranceto the lobby.
A. 对
B. 错
The turn-down service can be provided only in the evening.
A. 对
B. 错
As a room attendant, you can make up the guestroom at any time you want.
A. 对
B. 错
Usually, it is free of charge for a hotel to provide laundry service.
A. 对
B. 错