The other day, Mrs. White bought some bed linen at a small store near her home. The store had a good 1._____, and Mrs. White had often shopped there before. But when she got home and examined the sheets, Mrs. White was 2.______. One of them had a big hole in the middle, and another was badly 3._______. And two others were frayed at the edges. As you can imagine, Mrs. White was very angry and she went back immediately to 4.______. When she arrived the store was closed and two other angry ladies were waiting outside. One of them told Mrs. White that she had bought some towels that morning, and the other lady said that she had 5.______ a linen tablecloth. In both cases the goods are 6.______. A little later some other women joined them, and they all told the same story. Finally the shopkeeper 7.______ and let them in. The poor man looked very worried. He became very 8.______ when the ladies threatened to call the police, but he denied trying to cheat them. Then he explained what had happened. In his absence, the driver of a 9.______ truck had mistaken his shop for a secondhand goods store and had delivered a load of used material from a nearby hotel. The sales 10._______ had not bothered to check the delivery and started selling the defective goods right away. The shopkeeper 11.________ for the mistake and promised to 12.______ the ladies' purchases and to refund half the price. Needless to say he fired the careless assistant.[音频]