中文语句“请注意，因车站进站闸机故障，请听从工作人员指引，从临时通道进站，不便之处敬请谅解。”翻译成英文语句为：（ ）。
A.Your attention please! Please add-value at the Custermer Sercice Center as the Value Machines are not working. We apologize for any inconvenience this might cause.
B.Your attention please! Please buy ticket at the Custermer Sercice Center as the ticket machines are not working. We apologize for any inconvenience this might cause.
C.Your attention please! Please follow staff directions to enter as the entry gates are not working. We apologize for any inconvenience this might cause.
D.Your attention please! Station lighting is under emergency repair but trains are still running. Please contact staff if you need any assistance. We apologize for any inconvenience this might cause.
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严禁携带充气气球进站，译成英文应该是（ ）。
A.No balloons are allowed in metro.
B.Please don't squat, it is dangerous.
C.All passengers, please be careful and stay back.
D.Please stand behind the yellow safety line while waiting for the train.
乘客投诉处理中应把握四项基本原则，即（ ）。
A.倾听、交流、辩解、快捷
B.拖延、克制、沟通、妥协
C.理解、克制、真诚、快捷
D.解释、申诉、交流、沟通
列车进站前及进站时，站务人员应该说的标准用语是（ ）。
A.各位乘客，为了您和他人的安全，请在黄色安全线内排队候车，谢谢合作
B.上车的乘客请注意，请小心列车与站台的空隙，先下后上，谢谢合作
C.各位乘客,车门即将关闭,没有上车的乘客请您耐心等候下一趟列车，谢谢合作
D.您好,为了您和他人的安全,请不要携带气球乘车,谢谢合作
乘客感到不满意所采取的投诉的表达方式可以分为电话投诉、书面投诉和（ ）三种。
A.网络投诉
B.上访
C.哭诉
D.当面口头投诉
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