题目内容

13. Lack of proper nourishment reduces their power to __________ disease.

A. assist
B. consist
C. resist
D. persist

查看答案

搜索结果不匹配？点我反馈

更多问题

14. I don’tsee much _________of being employed by the international trading company.

A. aspect
B. suspect
C. respect
D. prospect

15. The noise outside the classroom _________ me from listening attentively to the teacher.

A. contracted
B. distracted
C. extracted
D. abstracted

偏离顾客期望的服务可能提升也可能降低顾客感知的质量，从而不利于保持服务质量的稳定性，这属于服务的哪个特性：

A. 无形性
B. 不可分性
C. 异质性
D. 易逝性

下面属于服务不可分性的营销内涵是：

A. 顾客影响服务质量
B. 员工培训很重要
C. 服务失败的顾客自我归因
D. 提高顾客兼容性