8.AcomprehensiveCRMsystemincludesallbutwhichofthefollowingcomponents?
A. operationalCRM
B. analyticalCRM
C. cooperativeCRM
D. collaborativeCRM
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9.Inthesystemsdesignphase,theelementsthatmustbedesignedwhenbuildinganinformationsystemincludeallofthefollowingexcept______________.
A. thehuman–computerinterface
B. questionnaires
C. databasesandfiles
D. processingandlogic
10.Whichofthefollowingdoesnotposeathreattoelectronicdata?
A. unauthorizedaccess
B. jailbreakingone’smobilephone
C. unauthorizeddatamodification
D. alloftheabovecancompromisedata
11.Whichofthefollowingisanexampleofconsumer-to-consumerelectroniccommerce?
Alyssamakesanonlinedepositof$5,000intoherfriend'saccount.
B. SeraybuysagiftforVanessaonForever.com.
C. Jerry,amanufacturer,conductsbusinessovertheWebwithitsretailers.
D. AshleybuysanewpairofshoesonFequette.com.
E. JayboughtasecondhandguitarusingtheGumtreeapp.
12.______________involvescreatingnewproducts,processes,orservicesthatreturnvaluetotheorganization.
A. Startupculture
B. Creativity
C. Invention
D. Innovation
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