7.Theprocessesassociatedwithobtaininggoodsfromexternalvendorsarereferredtoas______________.

A. make-to-orderprocesses
B. make-to-stockprocesses
C. procure-to-payprocesses
D. order-to-cashprocesses

8.AcomprehensiveCRMsystemincludesallbutwhichofthefollowingcomponents?

A. operationalCRM
B. analyticalCRM
C. cooperativeCRM
D. collaborativeCRM

9.Inthesystemsdesignphase,theelementsthatmustbedesignedwhenbuildinganinformationsystemincludeallofthefollowingexcept______________.

A. thehuman–computerinterface
B. questionnaires
C. databasesandfiles
D. processingandlogic

10.Whichofthefollowingdoesnotposeathreattoelectronicdata?

A. unauthorizedaccess
B. jailbreakingone’smobilephone
C. unauthorizeddatamodification
D. alloftheabovecancompromisedata

11.Whichofthefollowingisanexampleofconsumer-to-consumerelectroniccommerce?

Alyssamakesanonlinedepositof$5,000intoherfriend'saccount.
B. SeraybuysagiftforVanessaonForever.com.
C. Jerry,amanufacturer,conductsbusinessovertheWebwithitsretailers.
D. AshleybuysanewpairofshoesonFequette.com.
E. JayboughtasecondhandguitarusingtheGumtreeapp.

12.______________involvescreatingnewproducts,processes,orservicesthatreturnvaluetotheorganization.

A. Startupculture
B. Creativity
C. Invention
D. Innovation

13.WhichofthefollowingistheprotocoloftheInternet?

A. URL
B. HTML
C. TCP/IP
D. ARPA

14.Accordingtothevaluechainmodel,whichofthefollowingisasupportactivity?

A. technologydevelopment
B. marketingandsales
C. inboundlogistics
D. operationsandmanufacturing

15.Othertermsthatcanbeusedtorepresenttheknowledgesocietyinclude______________.

A. theneweconomy
B. thenetworkera
C. thedigitalworld
D. alloftheabove

Match the terms. Write the letter of the correct definition in the space provided beside the term.(2 marks for each blank, 20 marks total)