The personal satisfaction people feel when they have done a job well is a(n) ________ reward.
A. cognitive
B. extrinsic
C. physiological
D. intrinsic
The Hawthorne studies found that employees in the experimental group
A. performed much better under bright lighting than they did when lighting was dim.
B. were more productive than other employees regardless of the level of lighting.
C. were more creative when working individually than they were when working in teams.
D. performed poorly because they were distracted by all of the attention they received.
Abraham Maslow thought that once needs at one level of his hierarchy were met:
A. motivation would diminish.
B. another, higher-order need would emerge to motivate that person.
C. that type of need would never again be an effective motivator.
D. he or she would become more interested in lower-level needs.
Herzberg's research identified several ________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.
A. retroactive
B. inferior
C. hygiene
D. negative
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