题目内容

A computer can fulfill all the functions of human beings because of automation.

A. 对
B. 错

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The task of a customer service representative is mainly about dealing with complaints.

A. 对
B. 错

In order to keep good relations with customers, sometimes you can make a promise first although you know you may not fulfill it later.

A. 对
B. 错

Sometimes a customer service representative can ignore unreasonable complaints.

A. 对
B. 错

A customer service representative should be given authority to make some small decisions which will make customers pleased.

A. 对
B. 错

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