【单选题】Which layout of business letters is the most widely used method of display for all business documents? _________
A. full-blocked
B. blocked
C. semi-blocked
D. square-blocked
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【单选题】Effective subject headings of emails usually follow SMART principle. What does “S” stand for? _________
A. specific
B. special
C. small
D. standard
【单选题】Which of the following statements on memos is NOT true? ________
A. Traditional memo headings are To, From, Date and Subject.
B. It's usual to include a salutation or a complimentary close on a memo.
C. Memos are usually signed personally or initialed.
D. Memos are usually brief.
【单选题】Which of the following statements on business phone calls is NOT true? _______
A. Before you pick up the phone, you'd better take some time to reflect on the purpose and topic of the call.
B. When answering a business phone call, you'd better to pick up the phone immediately when it rings.
C. If it is necessary to transfer a call, inform the person before doing so, to show respect.
D. To be efficient on a phone, you'd better go into the point of your calling after a brief greeting.
【多选题】In terms of “showing some emotion” in emails, which of the following statements are good examples. _____
A. I'll be pleased to help you to sort out this issue.
B. I appreciate your understanding in trying to resolve this problem.
C. I'm glad we were able to speak on the phone this morning to clarify this issue.
D. I'm extremely glad to help you to sort out this issue.
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