超星 - Quiz on Being Skillful at Working Language

单选题

【单选题】Nowadays, people advocate ____________ of business writing.

A. a rather official style
B. a rather conversational style
C. a rather bureaucratic style
D. a rather indirect style

单选题

【单选题】Which of the following statements is NOT the secret of composing good business letters in plain English? ____________

A. use “you” and “we”
B. use modern language
C. use complicated words and long sentences
D. use active not passive voice

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单选题

【单选题】Which of the following statements about the subject of a letter is NOT true? _________

A. It gives a brief indication of the content of the letter.
B. It is usually placed directly after the salutation.
C. It is usually presented in upper case letters
D. It can also presented in initial capitals with underscore.

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单选题

【单选题】Which layout of business letters is the most widely used method of display for all business documents? _________

A. full-blocked
B. blocked
C. semi-blocked
D. square-blocked

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单选题

【单选题】Effective subject headings of emails usually follow SMART principle. What does “S” stand for? _________

A. specific
B. special
C. small
D. standard

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单选题

【单选题】Which of the following statements on memos is NOT true? ________

A. Traditional memo headings are To, From, Date and Subject.
B. It's usual to include a salutation or a complimentary close on a memo.
C. Memos are usually signed personally or initialed.
D. Memos are usually brief.

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单选题

【单选题】Which of the following statements on business phone calls is NOT true? _______

A. Before you pick up the phone, you'd better take some time to reflect on the purpose and topic of the call.
B. When answering a business phone call, you'd better to pick up the phone immediately when it rings.
C. If it is necessary to transfer a call, inform the person before doing so, to show respect.
D. To be efficient on a phone, you'd better go into the point of your calling after a brief greeting.

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多选题

【多选题】In terms of “showing some emotion” in emails, which of the following statements are good examples. _____

A. I'll be pleased to help you to sort out this issue.
B. I appreciate your understanding in trying to resolve this problem.
C. I'm glad we were able to speak on the phone this morning to clarify this issue.
D. I'm extremely glad to help you to sort out this issue.

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多选题

【多选题】Which of the following statements on memos are true? ________

A. Keep memos short.
B. State your purpose clearly.
C. Use lists and bullets.
D. Use conversational language.

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多选题

【多选题】In order to start a phone call, you are expected to say ___________.

A. Could I speak to ……, please?
B. Could I have a word with ……?
C. I'd like to speak to ……?
D. Are you Mr./Mrs./Miss ……?

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