【单选题】Which of the following statements on business phone calls is NOT true? _______
A. Before you pick up the phone, you'd better take some time to reflect on the purpose and topic of the call.
B. When answering a business phone call, you'd better to pick up the phone immediately when it rings.
C. If it is necessary to transfer a call, inform the person before doing so, to show respect.
D. To be efficient on a phone, you'd better go into the point of your calling after a brief greeting.
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【多选题】In terms of “showing some emotion” in emails, which of the following statements are good examples. _____
A. I'll be pleased to help you to sort out this issue.
B. I appreciate your understanding in trying to resolve this problem.
C. I'm glad we were able to speak on the phone this morning to clarify this issue.
D. I'm extremely glad to help you to sort out this issue.
【多选题】Which of the following statements on memos are true? ________
A. Keep memos short.
B. State your purpose clearly.
C. Use lists and bullets.
D. Use conversational language.
【多选题】In order to start a phone call, you are expected to say ___________.
A. Could I speak to ……, please?
B. Could I have a word with ……?
C. I'd like to speak to ……?
D. Are you Mr./Mrs./Miss ……?
管理是根据事物发展的客观规律，通过综合运用各种（），有效地实现组织目标的活动过程。
A. 理论
B. 技术
C. 资源
D. 手段
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