题目内容

在服务质量测量模型SERVQUAL模型中，保证性主要是指企业能及时践行承诺、企业是可靠的、能准时提供服务、正确记录相关的服务。

A. 对
B. 错

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顾客对某一服务的经验越多，对服务行业的服务水平就越了解，会不断把较高的服务水平转变成自己理想的服务期望，从而形成较高的顾客期望。

A. 对
B. 错

Michael is answering a call from David. Listen to the conversation and match the people with the correct information.

Michael is discussing an inspection scheme with Monica, the Quality inspection manager. Listen to the conversation and choose the best answer to each question.Which inspection will be conducted first?

A. First Piece Inspection
B. Receiving Inspection
C. Batch Inspection
D. Sampling Inspection

According to Monica, which inspection is of great importance?

A. First Piece Inspection
B. Receiving Inpsection
C. Final Inspection
D. Sampling Inspection