Whatwouldyousayifyoudon’tunderstandandgetthefacts?
A.Didyouorderthis?
B.MayIknowwhatyouordered, madam?
C.TheratesareintheWelcomeBooklet.
D.Didweinformyouaboutthisrate, sir?
查看答案
Whatwouldyousaytoaguestwhohasbeenupset?
A.I’msosorryyouhavebeentroubled.
B.I’msorrytohavekeptyouwaiting.
C.Don’tworryaboutit.
D.Leaveittome.
Shouldyoublamesomeoneelsewhenaguestcomplains?Whatwordsareappropriate?
A.Oh,itismostunusualforthatwaitresstobesocareless.
B.I’msosorry; itmusthavebeenamistakeinthebill.
C.It’snotmyfault.
D.Ididn’thandlethis.
Wouldyougiveexcuseswhenansweringtheguest’scomplaint?Whatcommentsare appropriate?
A.Thankyouforpointingoutthisproblem.
B.Iwillinvestigateimmediately.
C.Iwilltellthemanagerwhyyouhavenothadourusualgoodservice.
D.Wearelookingforwardtoseeingyou.
We do apologize for?
A．my falts
B．the damage
C．the inconvenience
D．any mistakes
微信支付 
支付宝支付