10. It is hard to ensure that people doing _________ jobs receive equivalent rates of pay.
A. comparative
B. comparable
C. relative
D. equal
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13. Lack of proper nourishment reduces their power to __________ disease.
A. assist
B. consist
C. resist
D. persist
14. I don’tsee much _________of being employed by the international trading company.
A. aspect
B. suspect
C. respect
D. prospect
15. The noise outside the classroom _________ me from listening attentively to the teacher.
A. contracted
B. distracted
C. extracted
D. abstracted
偏离顾客期望的服务可能提升也可能降低顾客感知的质量,从而不利于保持服务质量的稳定性,这属于服务的哪个特性:
A. 无形性
B. 不可分性
C. 异质性
D. 易逝性