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12. Some young inexperienced students were taken advantage of by the company when they were told to sign contracts that had problems.

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13. Many people who had worked for the company exposed its dishonest practices and felt happy that the young customers got their money back.

14. Twenty-nine people were contacted by the OFT concerning partial refunds they could receive.

15. The OFT made an investigation for more than a year with a focus on the terms of the company’s contracts.

16. Despite some customers’ complaints, the company claimed that almost all of their customers were satisfied with their work and travel arrangements