题目内容
下列人群中，属于影响消费者购买行为的重要相关群体的是（ ）。
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影响消费行为的因素中，下列属于酒店企业和服务产品本身因素的是（ ）。
家庭对人们消费行为的影响，还表现在家庭周期上。在不同的家庭阶段，顾客对旅游消费或酒店消费会有不同。
酒店服务产品不是引发顾客消费行为的诱发因素。
Task 2 Amy is complaining to a salesman about a computer she bought. Listen to the conversation and fill in the blanks with what you hear.[音频]S: Good morning, madam. Can I help you?A: I'd like to ( 1 ) _______________________, please.S: Our Manager is out. Can I help you?A: Last week I bought a computer from your company, but it suddenly broke down when I was working on a contract yesterday. It still ( 2 )_______________________.S: So you are saying that when you turn on the computer, you see nothing?A: Yes. The computer is on, but nothing shows on the screen.S: Sounds like ( 3 ) _______________________.A: How can you say that? There's something wrong with the computer. It's only days old!S: Every computer goes through a strict check before leaving the factory, so it is unlikely to be a quality problem.A: I've always ( 4 ) _______________________, but I'm really upset about this.S: Well, what do you want us to do?A: I want a replacement or a refund.S: I'm sorry that's not our policy. However, we could send it back to the factory( 5 ) _______________________.A: OK. I'll ( 6 )_______________________ in the next day or two. This is all very inconvenient!
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