题目内容

But despite being essential for customer loyalty, after-sales service is a step that is______ neglected by most entrepreneurs.

A. never
B. seldom
C. often

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since many of them are only concerned about selling a product and thus, end up missing an excellent opportunity of turning customers into recurring ______.

A. sellers
B. buyers
C. workers

When receiving the email, ______ realize that they are important to the company.

A. sellers
B. workers
C. users

This contact is part ______the after-sales service.

A. of
B. apart
C. before

This increases the chances that they’ll come ______ to make purchases or will praise their experience with the brand.

A. in
B. out
C. back