单选题

Part B<br>Directions: You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLY ONCE.<br>听力原文: When a consumer finds that an item she or he bought is broken or in some other way does not reach the standard of the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.<br>A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up "the consumer takes his or "her complaint, the faster he or she can expect it to be tackled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.<br>Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.<br>Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, " The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".<br>The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result , the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.<br>When a consumer finds that his purchase has a fault in it, what is the first thing he should do?

A. Complain personally to the manager.
B. Threaten to take the matter to court.
C. Write a firm letter of complaint to the store of purchase.
D. Show some written proof of the purchase to the store.

单选题

Part A<br>Directions: You will hear a talk. As you listen, answer Questions 1-10 by circling TRUE or FALSE. You will hear the talk ONLY ONCE. You now have 1 minute to read Questions 1-10.<br>听力原文: Do It Yourself Magazine organizes a competition every summer to elect the "Handyman of the year". The winner of this year is Mr. Roy Miller, a Sheffield postman. A journalist and a photographer have come to his house. The journalist is interviewing Mr. Miller for an article in the magazine.<br>W: Well, I'm very impressed by all the work you've done on your house, Mr. Miller. How long have you been working on it?<br>M: I first became interested in Do-it-Yourself several years ago. You see, my son Paul is disabled. He's in a wheel-chair and I just had to make alterations to the house. I couldn't afford to pay workmen to do it. I had to learn to do it myself.<br>W: Had you had any experience in this kind of work? Did you have any practical skills?<br>M: No. I got a few books from the library but they didn't help very much. So I decided to go to evening classes so that I could learn basic carpentry and electrical wiring.<br>W: What sort of changes did you make to the house?<br>M: First of all, practical things to help Paul. You never really realize the problems handicapped people have until it attacks your own family. Most government buildings, for example, have steps up to the door. They don't plan buildings so that disabled people can get in and out. We used to live in a flat, and of course, it was totally unsuitable. Just imagine the problems a disabled person would have in your house. We needed a larger noise with wide corridors so that Paul could get from one room to another. We didn't have much money and we had to buy this one. It's over ninety years old and it was in a very bad state of repair.<br>W: Where did you begin?<br>M: The electrical. I completely rewired the house so that Paul could reach all the switches. I had to lower the light switches and raise the power-points. I went on to do the whole house so that Paul could reach things and go where he needed.<br>W: What else did you do?<br>M: By the time I'd altered everything for Paul, do-it-yourself had become a hobby. I really enjoyed doing things with my hands. Look, I even installed smoke-alarms.<br>W: What was the purpose of that?<br>M: I was very worried about fire. You see, Paul can't move very fast. I fitted them so that we would have plenty of warning if there were a fire. I put in a complete burglar-alarm system. It took weeks. The front door opens automatically, and I'm going to put a device on Paul's wheelchair so that he'll be able to open and close it when he wants.<br>W: What are you working on now?<br>M: I've just finished the kitchen. I've designed it so that he can reach everything. Now I'm building an extension so that Paul will have a large room on the ground floor where he can work.<br>W: There's a $10, 000prize. How are you going to spend it?<br>M: I am going to start my own business so that I can convert ordinary houses for disabled people. I think I've become an expert on die subject.<br>Though Paul is disabled, he managed to move around in the house.

A. True
B. Fasle

不定项选择题

In response to the attacks, Congress quickly passed legislation that included provisions expanding fights of investigators to intercept wire, oral and electronic communications of alleged hackers and terrorists. Civil liberties groups expressed concerns over the provisions and urged caution in ensuring that efforts to protect our nation do not result in broad government authority to erode privacy rights of U. S. citizens. Nevertheless, causing further concern to civil liberties groups, the Department of Justice proposed exceptions to the attorney-client privilege. On Oct. 30, Attorney General John Ashcroft approved an interim agency rule that would permit federal prison authorities to monitor wire and electronic communications between lawyers and their clients in federal custody, including those who have been detained but not charged with any crime, whenever surveillance is deemed necessary to prevent violence or terrorism.<br>In light of this broadening effort to reach into communications that were previously believed to be "off-limits", the issue of online privacy is now an even more pressing concern. Congress has taken some legislative steps toward ensuring online privacy, including the Children's Online Privacy Protection Act, and provided privacy protections for certain sectors through legislation such as the Financial Services Modernization Act. The legislation passed to date does not, however, provide a statutory scheme for protecting general online consumer privacy. Lacking definitive federal law, some states passed their own measures. But much of this legislation is incomplete or not enforced. Moreover, it becomes unworkable when states create different privacy standards; the Internet does not know geographic boundaries, and companies and individuals cannot be expected to comply with differing, and at times conflicting, privacy roles.<br>An analysis earlier this year of 751 U.S. and international Web sites conducted by Consumers International found that most sites collect personal information but fall to tell consumers how that data will be used, how security is maintained and what rights consumers have over their own information.<br>At a minimum, Congress should pass legislation requiring Web sites to display privacy policies prominently, inform. consumers of the methods employed to collect client data, allow customers to opt out of such data collection, and provide customer access to their own data that has already been collected. Although various Internet privacy bills were introduced in the 107th Congress, the focus shifted to expanding government surveillance in the wake of the terrorist attacks. Plainly, government efforts to prevent terrorism are appropriate. Exactly how these exigent circumstances change the nature of the online privacy debate is still to be seen.<br>Concerning the protection of privacy and increased surveillance of communication, the author seems to insist on ______.

A. the priority of the former action
B. the execution of the latter at the expense of the former
C. tightening both policies at the same time
D. a balance between the two actions

不定项选择题

Part A<br>Directions: Read the following texts and answer the questions which accompany them by choosing A, B, C or D. Mark your answers on ANSWER SHEET 1.<br>In a three-month period last year, two Brooklynites had to be cut out of their apartments and carded to hospital on stretchers designed for transporting small whales. The National Association to Advance Fat Acceptance(NAAFA) argues that it was not their combined 900kg bulk that made them ill. Obesity, according to NAAFA, is not bad for you. And, even if it was, there is nothing to be done about it, because genes dictate weight. Attempting to eat less merely slows metabolism, having people as chubby as ever.<br>This is the fatlash movement that causes America's slimming industry so much pain. In his book Bin Fat Lies (Ballantine, 1996), Glenn Gaesser says that no study yet has convincingly shown that weight is an independent cause of health problems. Fatness does not kill people; things like hypertension, coronary heart diseases and cancer do. Michael Fumento, author of The Fat of the Land (Viking, 1997 ), an anti-fatlash diatribe, compares Dr Gaesser's logic with saying that the guillotine did not kill Louis XVI: Rather, it was the severing of his vertebrae, the cutting of all the blood vessels in his neck, and... the trauma caused by his head dropping several feet into a wicker basket.<br>Being fat kills in several ways. It makes people far more likely to suffer from heart disease or high blood pressure. Even moderate obesity increases the chance of contracting diabetes. Being 40% overweight makes people 30%~50% more likely to die of cancer, according to the American Cancer Society. Extreme fatness makes patients so much less likely to survive surgery that many doctors refuse to operate until they slim.<br>The idea that being overweight is caused by obesity genes is not wholly false: researchers have found a number of genes that appear to make some people bum off energy at a slower rate. But genes are not destiny. The difference between someone with a genetic predisposition to gain weight and someone without appears to be roughly 40 calories-or a spoonful of mayonnaise—a day.<br>An alternative fatlash argument, advanced in books such as Dean Onrush's Eat More, Weight Less (Harper Collies, 1993) and Date Atrens's Don't Diet (William Morrow, 1978), is that fatness is not a matter of eating too much. They note that as Americans' weight has ballooned over the last few decades, their reported caloric intake has plunged. This simply explains people's own recollection of how much they eat is extremely unreliable. And as they grow fatter, people feel guilty and are more likely to fib about how much they eat. All reputable studies show that eating less and exercising reduce weight.<br>Certainly, the body' s metabolism slows a little when you lose weight, because it takes less energy to carry less bulk around, and because dieting can make the body fear it is about to starve. But a sensible low-fat diet makes weight loss possible. The fatlash movement is dangerous, because slimmers will often find any excuse to give up. To tell people that it is healthy to be obese is to encourage them to live sick and die young.<br>The two Brooklynites in the first paragraph were______.

A. members of the NWA
B. typical victims of overweight
C. members of the "fatlash" movement
D. proof that the fatlash movement is gaining strength

单选题

听力原文:M:Do you think women are generally better at certain things than men?<br>W:Well,it seems to me women are much better at dealing with more than one thing at a time.I don't know whether this has to do with the difference in their brain or whether it's just how they have to cope more often with more than one thing.For example,it is usually women who work,have babies.look after the babies and take the main, responsibility for looking after the home.And maybe it's practicing all that makes women be better able to do more than one thing at a time.Men,it seems to me,can only concentrate on one thing at a time,including boring domestic things like washing the dishes.If a friend of mine who is a man washes the dishes he'll find it quite difficult to conduct a conversation at the same time.whereas if I'm doing the dishes I'm always talking to someone.probably cooking something as well,and finding that not too stressful.<br>M:Do you think women are more interested in personal relationships than men?<br>W:Generally,yes,though again I don't know if this is because that from an early age they are taught to please other people,whereas men are always taught to please themselves.I think relationships are more central to most women's lives.For example.I think men don't have very good conversations with each other.whereas women do.If you listen to women talking,often they will be having,after a relatively short time of knowing each other,fairly personal and truthful conversations,whereas men have conversations not about what I'd call real things.They will talk about their work in a very superficial way,or their interests in a very superficial way,for example,and football is me—um—just a sort of way for men to relate to each other without actually saying anything important,it appears to me.<br>According to the woman,why women are much better at dealing with more than one thing at a time?

A. She doesn't know the reason exactly.
Because women are smarter than men.
C. Because women have more things to deal with than men.
D. Because men always refuse to deal with more than one thing at the same time.

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