With a rapidly changing and ever-increasing customer expectations, it is time to rethink customer service training.

A. 客户对我们有各种不同的需求,我们必须想方设法来提高我们的服务质量。
B. 客户的期望值越来越高,我们应该改进客户服务的培训以满足他们的需求。
C. 随着客户期望值的快速变化和不断提高,是时候重新考虑客户服务培训了。

When you become a mid-level secretary, you’ll no longer be able to rely on superiors to make decisions for you.

A. 作为一名中级秘书,你不应当事无巨细样样都靠领导来决定。
B. 当你成为中级秘书时,你将不能再依赖上司来为你做决定了。
C. 作为一个称职的中级秘书,你需要及时了解上级所做的决定。

1. We are excited to learn that all of our 5 drugs _____ (approve) by the agency.2. They believe that a picnic with friends is a way to have fun without ________(spend) too much money.3. Most people believe that jobs like teaching still _________ (large) depend on humans.4. The report says that many small businesses have failed in their first year of _____ (operate).5. Bob thought self-driving cars were actually_____ (safe) than vehicles driven by humans.

During an earthquake, if you are inside a building:*Stay where you are until the shaking stops. Do not run outside. Do not get in a doorway as this does not provide protection from falling or flying objects, and you may not be able to remain standing.*Drop down onto your hands and knees so the earthquake doesn’t knock you down.

Directions: This part is to test your ability to do practical writing. You are required to fill in a Maintenance/Repair Form according to the following information given in Chinese.说明：假设你是某公司的李小军，请根据以下信息填写一份设备维护修理单。内容：1. 申请人李小军，工号T213， 部门主管John Smith先生，所属部门为销售部。2. 联系方式：手机号码130**778899，电子邮箱lixjun@126.com。3. 需维修203室的空调。4. 故障情况说明：该空调有时无法启动，运行中有时会突然停止，且噪声很大。空调是5年前购买的，去年因同样问题曾经维修过。该空调今年才使用了两个月。Words for reference: 空调器 air conditioner