题目内容

With a rapidly changing and ever-increasing customer expectations, it is time to rethink customer service training.

A. 客户对我们有各种不同的需求,我们必须想方设法来提高我们的服务质量。
B. 客户的期望值越来越高,我们应该改进客户服务的培训以满足他们的需求。
C. 随着客户期望值的快速变化和不断提高,是时候重新考虑客户服务培训了。

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When you become a mid-level secretary, you’ll no longer be able to rely on superiors to make decisions for you.

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B. 当你成为中级秘书时,你将不能再依赖上司来为你做决定了。
C. 作为一个称职的中级秘书,你需要及时了解上级所做的决定。

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