[音频]Ladies and gentlemen, the captain has turned on the Fasten Seat Belt sign. Please take your 1 ___________ and fasten your seat belt.At this time, we request that all cell phones be turned off for the 2 ______ duration of the flight. We request that all other 3 ___________ devices be turned off until we fly above 10,000 feet. We will notify you when it is 4 _____ to use such devices.We 5 ______ you that this is a non-smoking flight. Smoking is not 6 ______ on the entire aircraft, including the lavatories.If you have any 7 _______ during our flight today, please don't 8 _______ to ask one of our flight attendants. Thank you.

[音频]Listen to the following text about how to complain in a restaurant or a bar three times and try to fill in the blanks with the exact words you have just heard.Being a customer, you have the right to make ( 1 ) and ask for the compensation, if you are(2) with the food, drink or service in a restaurant or a bar. However, before you do so, just calm down and be clear in your own mind what you want to happen as a result of making a complaint. Do you want an (3)? Do you want a (4) ? Do you want the(5 )that should have been provided in the first place? Do you want a (6)? You should mention this to the right (7) or department you are complaining to and ask for prompt action, for instance, the waiter, (or the waitress ) the (8), the duty manager, even (9) department. Finally, if none of them can ( 10) or arbitration services maybe the final choice.

[音频]W=WaiterG =GuestG: Waiter! This meat is (1)! It's enough to (2)in your head.W: Perhaps you'd like to (3), sir. The steak is (4).G: Ok, man. I think I'll have the steak.W: How (5)your steak cooked?G: （6）for me, please.

[音频]H: Good evening, madam.G: Good evening. My name is Fiona. I have (1)for two for 7: 00.H: Ah, Ms. Fiona. That’s right, a table for two. Would you come (2), please? Here is your table.G: Oh, no. It's not the right table I ordered. I have told you I would like (3). And you (4)when I made the reservation. Please, check it out.H: I am sorry. madam. We will check the reservation soon.G：Ok.H: I am terribly sorry, madam. It’s our fault. We (5)you wanted. And now, (6). Would you like to change a table or wait for the table you booked?G: Oh. it's ridiculous. I want to (7).

1) The purpose of this speech is to ___________ .

A) tell the students how to greet people
B) say goodbye to Mrs. Waters
C) introduce a foreign teacher to the class
D) invite an American friend to visit China

2) Professor Waters comes from ___________.

A) the United States
B) Canada
C) Australia
D) England

3) Professor Waters____________.

A) knows well how to teach English
B) is a new hand in writing books
C) writes books in different fields
D) is very good at speaking English

4) This speech is a (an) ____________ speech.

A) thank-you
B) opening
C) welcome
D) closing

My dear students, today I’m going to give a little talk about flowers. In daily life we often use 1_________ (what?) to symbolize something, such as beauty, 2________ (what?), and friendship. When we want to 3________ (do what?) our nice feelings and good 4 ________ (what?), we often turn to flowers for help. We send flowers to our family members and friends on their 5________ (what?). However, we must 6 _________ (do what?) good care in choosing the 7 _________(what kind of?) flowers, because different flowers may have different meanings. For example, a red 8 _______ (what?) is the symbol of love, but a yellow one means 9__________ (what kind of ?) love. This knowledge will help us avoid making terrible 10________(what?).