[音频]Listen to the following text about how to complain in a restaurant or a bar three times and try to fill in the blanks with the exact words you have just heard.Being a customer, you have the right to make ( 1 ) and ask for the compensation, if you are(2) with the food, drink or service in a restaurant or a bar. However, before you do so, just calm down and be clear in your own mind what you want to happen as a result of making a complaint. Do you want an (3)? Do you want a (4) ? Do you want the(5 )that should have been provided in the first place? Do you want a (6)? You should mention this to the right (7) or department you are complaining to and ask for prompt action, for instance, the waiter, (or the waitress ) the (8), the duty manager, even (9) department. Finally, if none of them can ( 10) or arbitration services maybe the final choice.