超星 - Planning a Client's Visit

多选题

Which ones of the following sentences can be used to answer a phone call in a business situation?

A. Hello, is Susan in?
B. This is Linda. How can I help you?
C. Hi, I am Linda. Who are you?
D. Hello, ABC company. Can I help you?

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多选题

When the caller says "is Linda there", which of the following sentences can be used to answer the question?

A. Speaking.
B. This is me. Who is that calling?
C. This is she. Who is calling?
D. Hold on, please.

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多选题

If you are calling to talk to Linda, which ones of the following sentences you can use?

A. Hello, is Linda there?
B. Hello, Linda is wanted on the phone.
C. Hello, May I speak to Linda?
D. Hello, Linda is on the line.

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多选题

If you want to tell Linda someone is calling her, which ones of the following sentences you can use?

A. Linda, this is your call.
B. Linda, someone wants you on the phone.
C. Linda, you are wanted on the line.
D. Linda, telephone for you.

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多选题

When someone is calling for Linda and she is not in the office, which ones of the following sentences you can use?

A. I am sorry, she is not here.
B. I am sorry, the line is engaged. Will you call again later?
C. I am afraid she is not in. Can I take a message?
D. I am sorry she is not available. Who is calling, please?

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多选题

When you are stating the purpose of your call, which ones of the following sentences you can use?

A. I am calling about make an appointment with you.
B. I am calling to confirm your visiting schedule.
C. I am calling about the contract I faxed to you yesterday.
D. Would you please ask Linda to call me back when she comes back?

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多选题

When you want to end a phone call, which ones of the following sentences you can use?

A. Thanks for calling. Talk to you later.
B. See you, bye.
C. I have to go. The class is beginning.
D. I'll call you when the result comes out.

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多选题

When you are calling to talk to Linda, and Linda is not in the office, which onese of the following sentences you can ask?

A. ODo you know when she will be back?
B. I see. When would be a good time to call back?
C. Thanks for calling. Talk to you soon.
D. In case she comes back, would you please tell her to call me back?

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多选题

When someone is looking for Susan and there is no Susan in your company, which ones of the following sentences you can say then?

A. Susan is not here. Who is calling, please?
B. I am sorry. You have the wrong number.
C. I am sorry. There is no one here by that name.
D. I am sorry. The line is engaged.

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多选题

If you can't hear the caller very well because of the bad signal or some other reasons, which of the following sentences you can use?

A. What's wrong? What are you talking?
B. I am sorry. I didn't get that. Could you say it again, please?
C. I think my signal is bad. Can I call you back?
D. We have a bad connection. Could you repeat that please.

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