超星 - 酒店英语-课程作业

单选题

In a modern hotel of high-tech society, ______is the most important.

A. computerization
B. human contact
C. the human response to the computer
D. increased automation

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单选题

Service industry occupied ________of the US economy in the year 2000.

A. lower than 60%
B. higher than 60%
C. as much as 60%
D. not mentioned.

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单选题

Customer service of the future mainly depends on

A. hotel’s policy
B. automation system
C. quality control
D. people

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单选题

In people’s opinion, the credit cards in the future will

A. be used as substitutes for cash and checks by both individuals and businesses
B. no longer be used by either individuals or businesses
C. finally be replaced by cash and checks
D. be only used with a person’s social security number

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单选题

The man who can apply for a credit card should

A. have opened accounts in banks
B. have a highly-paid job
C. have a steady income and a good work record
D. have enough money in one bank

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单选题

From the passage, we learn that

A. most shops do not accept all kinds of credit cards
B. although they are safe, most customers refuse to use them because they don’t want to be the great losers
C. credit cards will completely replace cash and checks in the near future
D. those who do not have credit cards are considered without credit

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单选题

If you have a credit card, you can use it to pay for almost anything except

A. buying a car
B. taking a trip
C. eating in a restaurant
D. buying credit

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单选题

Which of the following is not true about the credit card companies, according to the passage?

A. The companies issue credit cards to their customers
B. The companies make large profits from stores and restaurants.
C. The companies pay stores for the goods and services.
D. The companies sometimes have problems collecting overdue payments from bad customers.

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单选题

Those who need most need help from community service are

A. the old and young
B. the old and the handicapped
C. the homeless and the friendless
D. old woman

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单选题

If you want lend a hand and need the necessary information, you may go to

A. your school
B. a social service committee
C. the library and churches
D. all of the above

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