True or false:Try to be polite and diplomatic at all times. Avoid showing irritation, annoyance or impatience. These negative emotions could put a strain on the development of the relationship.

A. True
B. False

True or false:Do not avoid putting the Japanese in situations where they might be forced to lose face. You can push for decisions or deadlines.

A. True
B. False

True or false:Decisions are made quickly. It is not tricky to speed up this process, almost no patience is needed.

A. True
B. False

True or false:Be humble and apologetic rather than arrogant and brash. Modesty is a characteristic much admired whereas forwardness and being overly self-confident can be seen as childish behaviour.

A. True
B. False

True or false:You must go over the same point several times from different angles to check the situation. It is best to ask lots of open questions to test for understanding.

A. True
B. False

True or false:Dress well, but conservatively. Appearance is very important and you are likely to be judged on how you look.

A. True
B. False

What was the foreigner's problem when he was in Japan for business?

A. He didn't speak Japanese
B. He didn't know the business customs of being polite
C. He didn't bring any business cards
D. He was talking too much about himself

______ and ______ means thatit can be very difficult to be completely confident that a decision or agreement has been reached since the Japanese do not like to say what is really on their mind.

Body language is _____ and it can be very difficult to gauge progress made or the general sentiment of a meeting.

Always take gifts to give to key contacts. Gifts need not be too expensive but should always be _______.