超星 - reading in task 8

单选题

Choose the best answer.If the tourists’ expectations are not met, they may ________.

A. feel satisfied
B. make complaints
C. express concern and sympathy
D. be appreciative of the tour guide’s help

单选题

Which of the following is NOT a suitable way to handle a complaint?________.

A. Listen to the tourists.
B. Report it to the travel agency.
C. Express concern and sympathy.
D. Take responsibility to resolve the problem.

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单选题

Which of the following may NOT be tourists’ expectations of travel agents?_______

A. They should be professional.
B. They should meet tourists’ needs.
C. They should solve tourists’ problems.
D. They should be able to handle any of tourists’ complaints.

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