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    If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of information and market research(研究), so why not take it a step further and visit some of them?Ideally, you want to do this in person, so you may need to offer your customers something for their time. They may be pleased that you take their opinion seriously, and they may also enjoy getting a chance to help influence your products or services, If your customers are in different places, you could make such visits part of your business travel to get a wider range of responses.One expert recommends(建议)that you make your customers feel comfortable during the visits. You’re not trying to sell anything through these meetings, so plan to spend 80 percent of your time listening.Don’t try to lead your customer to give responses that you really want to hear. Instead, ask questions that focus on the customer’s experience such as whether they got what they were hoping for and what they found difficult or enjoyable.1. According to the passage, your customers can be very helpful in____.A. expanding your businessB. reducing your production costC. selling your products or servicesD. improving your products or services2. In the first paragraph, the author suggested _____ .A. paying a visit to some customersB. finding out sources of informationC. advertising your products or servicesD. carrying out various market researches3. Your customers may feel happy if you ______.A. take them as your good friendsB. treat their opinions seriouslyC. offer quick responsesD. visit them regularly4. According to the expert, the way to make your customers comfortable during the visit is_______.A. to promise them the best priceB. to explain your sales plan to themC. to spend most of your time listeningD. to tell them the advantages of your products5. The focus of your questions during the visit should be on_________.A. the development of your businessB. responses that you want to hearC. the customer’s experienceD. your future sales plan


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    Task2If you do not use your arm or your legs for some time, they become weak; when you start using them again, they slowly become strong again. Everybody knows that. Yet many people do not seem to know that memory (记忆力) works in the same way. When someone says that he has a good memory, he really means that he keeps his memory in practice by using it. When someone else says that his memory is poor, he really means that he does not give it enough chance to become strong. If a friend says that his arms and legs are weak, we know that it is his own fault (过错). But if he tells us that he has a poor memory, many of us think that his parents are to blame (受责备), and few of us know that it is just his own fault. Have you ever found that some people can't read or write but usually they have better memories? This is because they cannot read or write and they have to remember things; they cannot write down in a little notebook. They have to remember days, names, songs and stories; so their memory is the whole time being exercised. So if you want to have a good memory, learn from the people: Practice remembering.6. The main reason for one is poor memory is that ________.A. his father or mother may have a poor memoryB. He does not use his name or legs for some timeC. his memory is not often usedD. he can’t read or write7. If you do not use your arms or legs for some time ________.A. you can't use them any moreB. they will become strongerC. they become weak and won't become strong until you use them again.D. they will become neither stronger nor weaker8. Which of the following is NOT true?A. Your memory works in the same way as your arms or legs.B. A good memory comes from more practice.C. A good memory comes from practising more.D. Don't learn how to read and write if you want to have a better memory.9. Some people can't read or write, but they usually have better memories, because ________.A. they have save much troubleB. they have saved much time to remember thingsC. they have to use their memories all the timeD. they can’t write everything in a little notebook10. Which is the best title for this passage?A. Don't Stop Using Your Arms Or LegsB. How To Have a Good MemoryC. Strong Arms And Good MemoriesD. Learn From the People


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    Task3The Three Gorges Dam (三峡大坝), the longest dam in the world, is also the largest engineering project on the surface of the earth. It aims to make the mother of all floods, the Yangtze River, into a tame river and it will be the largest power source for much of eastern and central China. It will create a huge, deep-water lake, and make it possible for 10,000-ton-ocean-going ships to sail 1,500 miles inland from the Pacific to the city of Chongqing with its 30 million people, making it one of the world’s largest river ports.Construction has already started. The dam will be about 6,860 feet long and 611 feet high, at a spot called Sandouping near Yichang.After several decades of investigation, experts have drawn a conclusion that this grand project will do a great deal of good. The most important is flood control. By building a dam instead of new coal plants to meet its growing demand of electricity, China will give off much less poisonous gases into the air.The Three Gorges Dam could be considered, when it is finished in 2009, the eighth wonder of the world as to size alone.1. Which is NOT the purpose in building the Three Gorges Dam?A. To make it a wonder.B. To improve the sailing conditions.C. To prevent floods.D. To make it one of the world’s largest river ports.2. According to this passage ______ will be built to meet the demand of electricity.A. a river B. a dam C. a lake D. a pool3. In 2009 the Three Gorges Dam could be ______.A. one of the tenth dams in the worldB. the sixth dam in the worldC. one of the eight wonders in the worldD. one of the seventh wonders in the world4. Where is the Three Gorges Dam ?A. Fujian province B. Hubei provinceC. Shandong province D. Sichuan province5. Which is the best title for this passage?A. The Construction of the Three Gorges DamB. The Three Gorges DamC. The Yangtze RiverD. The Yellow River


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    TaskOur family went to the Yellow Stone National Park last summe4r vacation. Our son, Tom, wanted to see bears there. And what an experience (经历) it was!When we got there, we put up our tent and went to explore (探险). As we returned, we heard our daughter Susie cry out. And then we saw a bear go into our camp.Tom wanted his father to chase (追赶) him away. His father said, “No. It’s dangerous to chase a bear. And don’t let him chase you. ”Susie said, “What shall we do? Maybe we should climb a tree. ”Tom said, “No. We have to get him out of there. He might go to sleep in our tent. ”“Maybe we could make him leave if we put some honey outside for him to eat. ”Susie suggested. Then I said, “How are you going to get the honey? It’s in the tent. ”We watched the bear go into the tent and heard him upset (翻倒; 弄翻) everything inside. “It’s foolish for us to try to chase him away. ”said my husband, “Leave him alone and wait for him to come out. ”We waited, but the bear stayed inside. We had to sleep in the car that night.6. Tom wanted to go to Yellow Stone National Park to see.A. tigersB. wolves C. bears D. birds7. Where did the family go on vacation last summer?A. They went to the Central Park.B. They went to Yellow Stone National Park.C. They went to a zoo.D. They just stayed at home.8. Who do you think saw the bear first?A. Susie. B. Tom. C. The writer.D. The writer’s husband.9. What did they do when they saw a bear go into their tent?A. They chased the bear away.B. They stayed outside the tent and did nothing.C. They climbed up a tree.D. They put some honey outside for the bear to eat.10. What did the bear do in the tent?A. He ate the honey.B. He chased the people away.C. He drank the beer.D. He turned things upside down.


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    Task5Companies sometimes receive hundreds of applications(申请)for a single job, and it is becoming more common for managers to conduct screening (筛选)interviews over the phone. This saves them considerable time and money—especially if a candidate lives out of town.Don’t take these interviews lightly. It is important to prepare for a telephone interview just as you would do for a regular interview.The employer will normally call or e-mail you in advance to set up an interview time. If possible, arrange for the interview to be held over a landline phone(座机), as it is more reliable than a mobile phone. Make sure that children, pets and other sources of interruption will be out of the room. Keep a glass of water nearby.Phone interviews can often last a half-hour to an hour and be sure to have your resume in front of you. Do your best to be personal, but don’t overdo it by, say, trying to tell a joke.1. Screening interviews over the phone is becoming more common because _______.A. it is simple and fair B. it is easier to prepareC. it seems more friendly D. it saves time and money2. An employer usually arranges the time for the interview by _________.A. paying you a personal visit firstB. calling or emailing you in advanceC. announcing the date in the newspaperD. asking you to visit the company’s website3. A landline phone is preferred for the interview because it is more_______.A. reliable B. economicalC. efficient D. practical4. What should you do with your resume during a phone interview?A. Keep it in front of you B. Read it out if requiredC. Post it up online D. Send it by email5. In the last sentence, by saying “…but don’t overdo it…”, the author means “don’t be too______ ”.A. nervous B. proud C. personal D. formal


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    Task 6A share house is money-saying. When you share a house, your bills, rent and possibly food costs will be much lower. If the house is already established, you don’t have to worry about buying things like a fridge and TV.Choosing good housemates (合租人)Moving in with friends can be fun but it can result in conflict (冲突) and a loss of friendship. Think carefully about the type of person suited to your character.Ask advice from friends who have lived in share houses, or consult a youth worker or a relative.Setting some guidelinesEvery share house is different, but there are some guidelines (准则) that can help you avoid conflict:* Issue or ask for a receipt (收据) when you paid or collect the rent.* Spread responsibility for bill payment.* Where possible, deal with problems through face-to-face communication.Our Living in a share house web-wage has some advice and ideas to help make sharing with your housemates a great experience.6. According to the first paragraph, the main advantage of a share house is that _____________ .A. it avoids wasting time B. it saves your moneyC. it develops friendship D. it prevents conflict7. According to the passage, an ideal housemate is a person who is ___________ .A. suitable for your character B. good at doing houseworkC. willing to help you D. easy to talk with8. When you collect the rent from your housemate, you are advised to __________ .A. write down the amount B. choose a right dateC. demand cash only D. give a receipt9. To solve a problem with your housemate, it is better for you to ____________.A. discuss it with the person on the telephoneB. seek advice from your friends or relativesC.talk with him or her face to faceD. speak to your parents about it first10. The passage is mainly about how to _________ .A. choose a good neighbor B. look for a new houseC. live in a share house D. share housework


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    Task7The contract of employment is the agreement made between the employer and the employee. This could be a written agreement or in an oral form.In addition, the contract will also include “custom and practice” agreements. These are how things usually done in the workplace, for example, if the employer always gives the employees a day’s holiday in August. Even though this is not mentioned in the written contract, this will form part of the contract as it is the usual practice.A trade union may have negotiated (谈判达成) an agreement with an employer about conditions at work. The negotiated agreement will often form part of a contract.Some contract will be illegal if:* the employee gets all or part of their wages in cash;* tax and national insurance contributions (国民保险税) are not paid;* the employee knows they are getting paid in this way to avoid paying national insurance and tax.1. According to the first paragraph, a contract of employment _____________ .A. must be a written one B. could be in an oral formC. should be signed by a trade union D. ought to be a workplace agreement2. “Custom and practice” agreement are usually ______________ .A. included in the contractB. known to employees onlyC.always written clearly in the contractD.signed by both the employer and a trade union3. According to the passage, the trade union and employer may negotiate an agreement on _____________ .A. paid holidays B. insurance termsC. training programs D. conditions at work4. If the employee receives his pay in cash, this practice will be regarded as ______ .A. reasonable B. practical C. illegal D. unfair5. The passage is mainly about ____ .A. the negotiation with an employer B. the employment contractC. he working conditions D. the job responsibilities


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    Task 8One day, John read an advertisement in a newspaper. It said, “Wanted. The best salesman in the world. ”John thought he was a great salesman and went to ask for the job. “I’m the best salesman in the world, ”he said to the manager. “Give me the job. ”“You must prove (证明) you’re the best, ”the manager said.“OK, I will. ”John said.“Good. ”The manager took several boxes of sweets (糖果) out of his desk. “Last week I bought a thousand boxes of sweets. If you can sell them all before the end of the week, you can have the job. ”said the manager.“That’s easy. ”John said. He took the boxes of sweets and left the office.Every day and all day he went from shop to shop, trying to sell the sweets. But he couldn’t sell one. The sweets were too bad for him to sell. At the end of the week he went back to the manager. “I’m sorry, sir, ”he said, “I was wrong about myself. I’m not the best salesman in the world, but I know who is. ”“Oh, ”said the manager, “Who? ”“The person who sold you a thousand boxes of the sweets. ”6. The manager told John.A. he could start to work at onceB. he was the best salesman in the worldC. he wasn’t a good salesmanD. he must show he was the best salesman in the world7. John could get the job if.A. he sold a thousand boxes of sweetsB. he gave away a thousand boxes of sweetsC. he sent the manager a thousand boxes of sweetsD. he bought a thousand boxes of sweets from the manager8. The right order (顺序) of the story is.①John went to ask for the job.②John told the manager who the best salesman really was.③John read an advertisement in a newspaper.④John went to sell the sweets.A. ①②③④B. ④③②①C. ③①④②D. ③④①②9. From this story, we can know that.A. John didn’t get the job B. John was a good sellerC. the manager was a good seller D. the advertisement was a good one10. John couldn’t sell the sweets because.A. he was not a good salesman B. the sweets were too badC. he wanted to send them to his friends D. nobody liked sweets


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    Task 9It is important for us to know how to stay safe while traveling in foreign countries. We’ve all heard the stories of travelers having their wallets(钱包)stolen or finding themselves in the wrong part of town. So you have to be more careful than usual, when traveling abroad.Remember to carry a small amount of cash and a copy of your ID with you at all times. There is no need to bring large amounts of cash with you. When shopping, use your credit card instead. Keep your wallet in your front pocket so that there is no way someone’s hand could get in there without your noticing it.Travel with a friend, business partner if possible. It is always better to travel in pairs than to go alone. Know where you’re going. Look at the map before you leave the hotel so that you know where you’re going and how to get there.Lock your valuables(贵重物品)either in the safe in your hotel room or in the main hotel safe.Be aware of your surroundings. Look around when walking, and avoid keeping your head low.1. When shopping abroad, you are advised to ________.A. use online services B. use a credit cardC. pay by checkD. pay in cash2. To keep your wallet safe, you’d better ________.A. hold it in your hand B. leave it in the hotel safeC. put it in your front pocket D. keep it in your shoulder bag3. To know where you are going, you are advised to ________ .A. ask the police for detailed informationB. look at the map before leaving the hotelC. always travel with your business partnerD. have a smart phone with you while traveling4. Where should you keep your valuables while staying in a hotel?A. In the hotel safe. B. In your pockets.C. In your traveling bag. D. In a bedside container.5. Which of the following can be the title for the passage?A. How to Ask Ways While Traveling B. How to Shop in a Foreign CountryC. Protect Your Personal Information D. Stay Safe While Traveling Abroad


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    Task 10One of the things I always believe is that no matter how bad something is, you can take something positive out of it. The one time I wasn’t sure of that was on September 11.I usually wake up a 6:30 or 7:00 in the morning. That day, I happened to wake up earlier. I turned on the TV and I saw that a plane had crashed (撞击) into the North Tower of the World Trade Center. My first reaction (反应) was that it was a terrible accident. Then I saw another plane fly into the South Tower and I realized that I was witnessing (目击) an act of terrorism.My wife and I spent the day watching the terrible pictures over again. When I watched family members looking for their loved ones, the pain in their eyes was something I would never forget. I couldn’t understand how something this terrible could have happened.It wasn’t until a few weeks after September 11 that I began to see that perhaps some good did come from this tragedy (悲剧). People seem different now, more understanding, more tolerant (宽容的). Little things that seemed to be such a trouble before are no longer big things. Personally, I am more tolerant than I was. I realize life is too short, and too precious (珍贵的), to let myself get worried over small things. I’ve learned also that you can’t take things for granted. Things change in the blink of an eye. People go to work and don’t come back. One moment they’re living and the next minute they’re not. And, it doesn’t matter who you are, there is nothing you can do about it. We never know when our time here will be over, so we all need to make the most of every minute we have.You try to learn from what happened. You can’t be used up by it. You can’t live by it. All you can do is just live.6. The word “positive” in the passage probably means ______.A. terrible B. bad C. good D. real7. What did the writer see after he turned on the TV that morning?A. A fire starting B. A plane flyingC. A terrible accident D. An act of terrorism.8. From September 11, the writer had realized that___________.A. people should make the most of every minute they haveB. he has become less tolerant towards othersC. he should get worried about little thingsD. life is too short to care about others.9.Where did the act of terrorism happened?A. In the United States B. In JapanC. In France D. In Australia10. What’s the best title of this passage?A. A Report about September 11B. The Tragedy of September 11C. September 11 and My FamilyD. September 11 and My Turn.


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