超星 - 作业二情境处理

单选题

If a guest is angry, you should first

A. give them your full attention and listen until they finish talking
B. try to offer them an alternative
C. call the manager right away

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单选题

if a guest tells you a problem,you should

A. ask a co-worker to help
B. call the manager
C. take ownership and help to resolve the problem

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单选题

if a guest demands to see the manager, you should

Ask if you can help the guest first.If the guest refuses, quickly expedite the call to the manager or supervisor on duty.
B. Call the manager and explain
C. Try to take care of it yourself

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