题目内容

The quality of the customer service of Southwest Airlines is ensured through the efforts made by_______()

A. the President
B. the high-level managers
C. the employees
D. all the above

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Problems with service had a much______ than problems with the products themselves on customers’ likelihood to recommend a brand()

A. larger effect
B. no effect
C. less effect
D. equal effect

If you’re looking to boost customer satisfaction, one of the most promising places to start is______()

A. customer management
B. customer service
C. financial goals
D. stakeholder interest

Normally, a typical______ follows the pattern of prosperity, recession, depression, and recovery()

A. economic downturn
B. business cycle
C. economic surge
D. business decline

The price in an export sales contract should be quoted in____()

A. USD120/ctn FOB
B. USD110/bag Shanghai
C. USD140 CFR Shanghai
D. USD100/unit CIF New York

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