题目内容

Southwest Airlines offers a Rapid Rewards program that allows customers to count flights they have taken toward free future flights. This is an example of a(n. ________.

A. cross-selling program
B. value delivery system
C. club membership program
D. activity-based costing program
E. up-selling program

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Clubs that are open to everyone who purchases a product or service are good for building a customer database.

A. 对
B. 错

下列药物中,哪些兼有止血功效

A. 枇杷叶
B. 桑白皮
C. 白芥子
D. 黄药子
E. 胡颓子叶

A customer touch point is when the customer makes a purchase.

A. 对
B. 错

Customer-perceived value is based on the difference between benefits the customer gets and costs he or she assumes for different choices.

A. 对
B. 错

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