题目内容

Clubs that are open to everyone who purchases a product or service are good for building a customer database.

A. 对
B. 错

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下列药物中,哪些兼有止血功效

A. 枇杷叶
B. 桑白皮
C. 白芥子
D. 黄药子
E. 胡颓子叶

A customer touch point is when the customer makes a purchase.

A. 对
B. 错

Customer-perceived value is based on the difference between benefits the customer gets and costs he or she assumes for different choices.

A. 对
B. 错

One of the ways a company like Caterpillar could increase the customer-perceived value of an offer, relative to a competitor like Komatsu, is to increase the total customer benefit by improving psychological benefits of its product, services, people, and/or image.

A. 对
B. 错

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