The confidence of empowered employees comes form
A. training
B. supervision
C. management support
D. Both A and C
查看答案
If a guest is complaining rudely, Front Office staff should
A. say that ‘ there’s nothing I can do”
B. ask the manager to solve the problem at once
C. deal with the situation
D. handle the situation in person
Successful training will help employees make decisions
A. stick to the parameters
B. by asking for manager’s approval
C. without seeking the manager’s approval
D. stick to the parameters without seeking the manager’s approval
The goal of providing empowered guest service is
A. to capture revenue for one night
B. to assure repeat business
C. to empower employees to make decisions
D. to let employees gain more confidence
I suggest you ___have a taste of Sichuan dishes .
A. \
B. can
C. may
D. must
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