题目内容

Cross-cultural communication begins when people understand how ______ relate to each other

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Part A
Suppose you are the Chairman of the Student Association in charge of the treatment of a group of visiting student from Canada. Write a letter to the manager of the hotel to arrange the boarding.
You should write about 100 words. Do not sign your own name at the end of the letter. Use "Li Ying" instead. You do not need to write the address.

根据给定资料反映出的问题，以某市“精神文明建设办公室”的名义，围绕“网络文明建设”，给广大网民写一封公开信。（40分）
要求：联系实际，条理清晰，具有感召力，语言简洁流畅，800—1200字。

要求：观点明确，分析深入，条理清晰，不超过300字。

&8226;Read the text below about customer service.
&8226;In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
&8226;For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee's responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven't changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
(41)