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根据给定资料反映出的问题，以某市“精神文明建设办公室”的名义，围绕“网络文明建设”，给广大网民写一封公开信。（40分）
要求：联系实际，条理清晰，具有感召力，语言简洁流畅，800—1200字。

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要求：观点明确，分析深入，条理清晰，不超过300字。

&8226;Read the text below about customer service.
&8226;In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
&8226;For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee's responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven't changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
(41)

网络技术的发展非常迅速，不仪原有技术不断升级换代，而且新的技术也不断涌现。同时，组织的网络应用需求也在不断提升，这一切对网络的升级提出了迫切需求。而组织的网络经常重建的可能性非常小，一般都是采取升级的方式来提高网络的性能。这就要求网络在规划和设计之初要充分考虑网络的可扩展性。
请围绕“网络规划与设计中的可扩展性问题”论题，依次对以下三个方面进行论述。
1．简要叙述你参与设计和实施的大中型网络项目以及你所担任的主要工作。
2．详细论述你在网络规划和设计中提高网络可扩展性的思路与策略，以及所采用的技术和方法。
3．分析和评估你所采用的提高网络可扩展性措施的效果，以及相关的改进措施。

Questions 31-35
Complete the following sentences using NO MORE THAN TWO WORDS from the text.
America's ______ has more than tripled since 1980.