题目内容

Key Performance Indicators can reflect how well you are responding to your customers' expectations.

A. 对
B. 错

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Keeping existing customers costs more than attracting new business.

A. 对
B. 错

Your customers’ view of the overall service you provide will influence their loyalty much more than short-term rewards.

A. 对
B. 错

横、直拉杆常见的损伤形式有( )。

A. 龟裂
B. 划伤、破损
C. 磨损
D. 弯曲

转向横直拉杆的直线度小于( )毫米。

A. 5毫米
B. 10毫米
C. 20毫米
D. 2毫米

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