题目内容

Where are the two men?

At the barber's.
B. At the cooker's.
C. At the dentist's.
D. At the green grocery.

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When will the man get tired more?

At the end of the day.
B. When not many clients.
C. Afterhe starts his work in the morning.
D. When heis off duty.

How many haircuts does the man do a day?

A. It depends.
B. About 30.
C. At least 12.
D. Maximum he did a day was 16.

正确处理客户投诉的原则:先处理情感,后处理事件

A. 对
B. 错

投诉处理原则有哪些特点?

A. 时效性
B. 实用性
C. 有效性
D. 同理心
E. 双赢双利

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